POLICIES

• About Us
• How to Order
• Pre-Orders
• Payment Information
• Shipping Information
• Sales Tax
• Security and Privacy
• Your Account
• Trading and Selling your Games

• Condition / Grading System
• Product Types
• Search Tips
• Referrals and Links
• Satisfaction Guarantee
• Contact Us
• Frequently Asked Questions

FAQs

• What if I'm looking for an item that you don't have in stock?

  Use our special automated Want List feature to receive an e-mail when your selections become available or send us an e-mail at contact@nobleknight.com with any requests. We also recommend signing up for our mailing list. Our weekly e-mail newsletter will notify you of all new inventory, and you can be assured that we will not sell or distribute your personal information.

• Do you ship internationally?

  Yes. We ship to destinations around the world on a daily basis. Visit the Ordering and Shipping page for information on international shipping options.

• How much do you charge for shipping?

  Shipping costs vary, depending on shipment weight and your location. Your exact shipping will be calculated during the checkout process, where you will receive a number of fast and low-cost shipping options to choose from. Visit the Ordering and Shipping page for more information.

• How long will my order take to arrive?

  Your order will be shipped within 24 hours of placement and payment, Monday through Friday. Your exact shipping time depends on the method selected and your location. Visit the Ordering and Shipping page for more information.

• What are my payment options? Is it safe to use my credit card?

  Noble Knight Games accepts a variety of payment methods. Visit the Payment Information page for more information. Your security and privacy are of utmost importance to us. When you place an online order with Noble Knight Games, our secure server software encrypts the information you submit, ensuring that your transaction is private and protected. Your personal information cannot be read as it travels to our ordering system.

• Still don't want to use your credit card on the Internet?

  Noble Knight Games accepts a variety of payment methods. Visit the Payment Information page for more information. We can also accept your credit card number via phone or fax.

• What if I don't have a credit card?

  No worries! Noble Knight Games accepts a variety of payment methods. Visit the Payment Information page for more information.

• How do I place an order?

  Ordering with Noble Knight Games is quick and easy. Visit the Ordering and Shipping page for more information.

• How do I find what I'm looking for?

  We have divided the web site into several easy-to-use categories. Visit the Search Tips page for information on searching our inventory or visit the Ordering and Shipping page for an overview on browsing our inventory. If we do not have the item you are looking for, send us an e-mail at contact@nobleknight.com.

• How can I view new items?

  The newest additions to our inventory can be found on our New Releases page.

• How do I find out the status of my order?

  Log in, click "My Account" in the upper right corner of the page, and then click "Order History" to view the status of any order.

• How do I change or cancel an item or order?

  If you wish to make a change to an order, e-mail us at contact@nobleknight.com. Note that it may not be possible to change orders with a status of "ready to mail/paid" or "shipped", as these orders may already be on the way to you.

• I received a message stating that the quantity requested is no longer available. What does this mean?

  When you check out or adjust the quantities in your cart, our system verifies your items to make sure that no one else has ordered the items while they were in your shopping cart and that the quantity you are requesting does not exceed our available inventory. If the items have been sold, or you are requesting more than we have available, your shopping cart will automatically be adjusted to the available quantities.

• What is your return policy?

  Noble Knight Games will accept returns for defective items. Please e-mail contact@nobleknight.com before returning any items. Note that if any part of your order is not up to your standards, we will work with you to make it right!

• How do I change my account information?

  You can change your shipping and personal information on your My Account page. Log in, click "My Account" in the upper right corner of the page, and then click "Change Account Details".

• Will you accept my want list?

  Yes, absolutely! Use our special automated Want List feature to receive an e-mail when your selections become available or send us an e-mail at contact@nobleknight.com. We also recommend signing up for our mailing list. Our weekly e-mail newsletter will notify you of all new inventory, and you can be assured that we will not sell or distribute your personal information.

• Do you take things in trade or purchase games?

  Yes. Noble Knight Games purchases and trades for hundreds, sometimes thousands, of games each week. Visit the Trading and Selling Your Games page for more information.

• Do you accept special orders?

  Yes, we do accept special orders. We can generally order any in-print item from our distribution partners. The time to receive a special order varies. Please send an e-mail with special order requests to contact@nobleknight.com.

• Can you contact me the next time you get something in?

  Certainly. Use our special automated Want List feature to receive an e-mail when your selections become available or send us an e-mail at contact@nobleknight.com. We also recommend signing up for our mailing list. Our weekly e-mail newsletter will notify you of all new inventory, and you can be assured that we will not sell or distribute your personal information.

• How do I contact Customer Service?

  View our Contact Us page for a variety of ways to contact a Noble Knight Games representative.